Last updated: May 2025
After reviewing this policy, if you have additional questions or would like to make a complaint, please contact us:
Email: support@scentworld.ca
Phone: (902) 707-0807
Address: 6156 Quinpool Road, Halifax, NS, Canada, B3L 1A3
Website: www.scentworld.ca
When you visit our site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Purpose: To load the site accurately for you and to perform analytics on site usage to optimize our site.
Source: Collected automatically when you access our site using cookies, log files, web beacons, tags, or pixels.
Information collected: Version of web browser, IP address, time zone, cookie information, pages or products you view, search terms, and how you interact with the site.
Purpose: To provide products or services to you, process your payment, arrange for shipping, provide invoices and order confirmations, communicate with you, and screen orders for potential risk or fraud.
Source: Collected from you at the time of purchase.
Information collected: Name, billing address, shipping address, payment information (processed securely by Stripe), email address, and phone number.
Purpose: To respond to your inquiry and provide a customized quote or consultation.
Source: Collected from you via our contact and booking forms.
Information collected: Name, email address, phone number, business name, and message content.
Purpose: To send you updates about new products, promotions, and fragrance news.
Source: Collected when you voluntarily subscribe on our website.
Information collected: Email address and first name. You may unsubscribe at any time.
We share your personal information with service providers to help us provide our services and fulfil our contracts with you. For example:
We may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We use Google Analytics to help us understand how our customers use the site.
You can opt out of Google Analytics here: tools.google.com/dlpage/gaoptout.
You can also opt out of targeted advertising by visiting the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.
We use your personal information to provide our services to you, which includes:
When you place an order through our site, we will retain your personal information for our records unless and until you ask us to erase this information. If you would like your personal information deleted, please contact us at support@scentworld.ca.
You have the right to access, correct, update, or request deletion of the personal information we hold about you. If you are a resident of the European Economic Area (EEA), you also have the right to object to processing and to data portability.
To exercise any of these rights, please contact us at support@scentworld.ca.
A cookie is a small amount of information that's downloaded to your computer or device when you visit our site. We use cookies to:
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically.
If you would like to make a complaint, please contact us at support@scentworld.ca. If you are not satisfied with our response, you have the right to lodge your complaint with the relevant data protection authority in your jurisdiction.